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Support guide

Export Garmin Catalyst support logs

Trackside can turn your Garmin Catalyst sessions into laps you can review and compare. First, collect the encrypted SupportLogs archive from the Catalyst and copy every part of it to a location your iPhone can access.

The process

From Catalyst to Trackside

Keep the device powered and leave the microSD card installed until the Catalyst reports success.

  1. Power the Catalyst in its mount

    Connect the Catalyst to the powered mount and wait for the Home screen. Plug the mount into a wall outlet if you are doing this away from the car.

  2. Open the hidden log collector

    On the Home screen, press and hold the Settings cog for about 20 seconds, then release. The Collect logs prompt should appear.

    If the normal Settings screen opens, return to Home and try again—hold the cog for the full 20 seconds before releasing it.

    Hold the Settings cog on the Home screen.

  3. Confirm and let it run

    Choose Yes when the Catalyst asks to collect logs. Keep the device powered while it works. A device with many sessions may need more than 10 minutes.

    Collect logs? Collecting logs Success

  4. Copy every SupportLogs file

    After the Success screen appears, turn off the Catalyst and remove the microSD card. Open the card on your computer, then open the Garmin folder at its top level.

    Copy every file whose name begins with SupportLogs. A large archive may be split into several parts; Trackside needs all of them together.

    Copy all matching parts without renaming or extracting them.

  5. Import the archive into Trackside

    Move the copied files to iCloud Drive, AirDrop them to your iPhone, or otherwise make them available in the Files app. In Trackside, open Sessions, tap Import (or Import Sessions when the list is empty), and select every SupportLogs part in one pass.

    Leave the files encrypted and compressed. Trackside reads the Catalyst archive directly.

Troubleshooting

A few common snags

The Collect logs prompt never appears

Start from the Home screen and hold the Settings cog for the full 20 seconds before releasing.

The Catalyst does not appear on a Mac

Insert the microSD card into a card reader. Garmin notes that MTP devices may not appear as normal drives in macOS.

There are several archive parts

That is normal. Keep the parts in the same folder, keep their original names, and select all of them when importing.

Still stuck?

We can help with the import

Email Trackside support